General Rules & Polices

Our seasonal dates are as follows:

Open: Year-Round
Peak Season: June 3, 2022 – August 14, 2022 (Daily Activities)

Non-Peak Season (Swimming Pool Open—Daily): April 29 – June 2 & August 15 – October 30
Non-Peak Season (Water Playground Open—Weekends Only): April 29 – June 2 & August 15 – October 30
Non-Peak Season (Water Zone Closed): January 1 – April 28 & October 31 – December 31

*Themed events are April 1 – January 1, 2023. All attractions and themed events are subject to change at any time and have limited availability outside of peak season.

• Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
• We have adopted dynamic rates which fluctuate based on occupancy similar to the hotel and airline industry. With that being said, rates vary based upon availability and are subject to change with each search.
• 1 camping unit and 2 cars per site; extra vehicles $5, not including day guest vehicles that must park in overflow lot.
• Must be 21 or older to rent campsite or cabin.
• Wristbands issued upon check-in must be worn at all times to identify you as a registered guest. These wristbands also serve as your ticket to fun! They grant you access and use of the parks amenities, activities, and facilities. You may be turned away from an attraction if a wristband is not present.
• The following flags are allowed to be displayed at your site and throughout the campground, American, Canadian, Military, including Air Force, Army, Marine Corps, Navy, Coast Guard, POW, MIA, and veterans, sports and decorative flags such as holiday, seasonal or garden.
• Please no bicycle riding after dark; helmets recommended.
• For safety and liability reasons, guests are not permitted to bring any personal motorized vehicles, such as golf carts, into Jellystone Park™. While we do not like to be the fun police, guests found in violation of this policy may be asked to leave without refund. For your convenience, we do offer golf cart rentals that allow accessing our Camp-Resort easy…and fun!
• Campers may arrive on a motorcycle, but are not permitted to ride the vehicle around the park.
• Sorry, we cannot accept reservations that include a Saturday arrival or departure, unless made within 1 week of booking.
• Bookings made during Memorial Day Weekend, Labor Day Weekend, or Columbus Day/Indigenous Peoples' Day Weekend with a Sunday departure date will not be accepted, unless made within 1 week of booking.
• 3-night minimum stay is required for the following holiday weekends: Memorial Day, 4th of July, Labor Day, & Columbus Day/Indigenous Peoples' Day.
• Minimum stay requirements may apply during your requested dates.
• Quiet hours: Sunday – Thursday, 10PM-8AM and Friday – Saturday, 11PM-8AM.
• Guests must obey all federal, state, and local laws regarding the ownership and possession of firearms. Firearms are not permitted in any property buildings or common areas. The only exception is that guests may have a firearm in a locked, private vehicle in parking areas if permitted by law. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited.

Campsite Reservations

• Check-in time is 3PM. We do have an early access option beginning at 11AM, but it is available only if site is vacant (i.e. nobody in the site before you). It also involves a fee based on the time of check-in.
• Check-out time is 1PM. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the park until 6PM. Subject to availability.
• Extended access (after check-out time) does not guarantee guest will be able to stay on site until departing from the park. Extended access only guarantees access to the Camp-Resort and Camp-Resort attractions, which requires parking in overflow. Access is based on availability.
• No tents allowed on RV campsites. 1 camping unit per site.
• We do not offer seasonal campsites or trailer storage.
• Limit 8 people per site. Rates based on 4 people (4 years old and older). Additional person fees apply.
• Max of 2 pets allowed at all RV campsites. View our pet waiver.
• Pets are not allowed on tent sites.

Cabin Reservations

• Check-in time is 4PM. We do have an early access option beginning at 11AM, but it is based on availability (must call ahead) and involves a fee based on the time of check-in.
• Check-out time is 11AM. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the park until 6PM, subject to availability.
• Extended access (after check-out time) does not guarantee guest will be able to stay on site until departing from the park. Extended access only guarantees access to the Camp-Resort and Camp-Resort attractions, which requires parking in overflow. Access is based on availability.
• Unless otherwise noted, rates based on 4 people (4 years old and older). Additional person fees apply.
• Tents are not allowed at cabins, cottages, glamping experiences, or group lodges.
• Our cabins are non-smoking. An excessive cleaning fee will be assessed if policy is violated.

Refund Policy

Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.

Cancellation Policy

We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date.

For Lodging Rentals:

• 3+ WEEKS:
  Refund less $25 cancellation fee or full refund issued in camp credit

• 2+ WEEKS:
  50% of reservation issued in camp credit

• LESS THAN 2 WEEKS:
  Full reservation forfeited

For Luckadoo Lodge, Richland Mounatin Retreat, Sassafras Ridge Lodge, Rippling Waters Lodge, and Laurel Cove Lodge:

• 5+ WEEKS:
  Refund minus $50 cancellation fee or full refund issued in camp credit

• 4+ WEEKS:
  50% of reservation issued in camp credit and 50% of reservation forfeited

• LESS THAN 4 WEEKS:
  Full reservation forfeited

For Campsites:

• 2+ WEEKS:
  Refund minus $25 cancellation fee OR full refund issued in camp credit

• 1+ WEEKS:
  50% of reservation issued in camp credit and 50% of reservation forfeited

• Less than 1 Week:
  Full reservation forfeited

The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.

Change Policy

• Changes to reservation arrival or departure dates made outside of the respective cancellation window (2+ weeks) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. Guest is responsible for any resultant difference in rates.
• Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a camp credit. Camp credit will remain active on the user account and will expire one year from issuance.
• Reservation arrival or departure dates may not be changed inside the cancellation window.

Payment Policy

• For a limited time, all future bookings will only require 50% down. The remaining 50% will be required to be paid in full 30 days prior to arrival.
• We gladly accept Visa, Mastercard, Discover, and American Express.

No Shows

Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds. *All rates, specials, policies, and terms & conditions are subject to change at any time without notice.

Water Attractions and Pool Rules

• All persons under the age of 16 must have a supervising companion, to be in the pools and within the pool and water attraction area. “Supervising companion” is understood to mean a person who is responsible for assuring that the child will comply with applicable rules and regulations.
• Some pools and attractions may not have a Lifeguard on duty. Please supervise children at all times and follow all posted signs and rules.
• US Coast Guard approved Life Jackets and Puddle jumpers are encouraged for all children 48” or less.

Behavior

• We expect all guests to behave in a family-friendly manner.  Line jumping, profanity, and unruly behavior are considered offensive behaviors and could result in the guest being ejected from the property without a refund.

Dress Code

• Proper swim attire is required. 
• Swim attire must be appropriate for a family environment.
• Inappropriate swim attire:  Jeans, cut offs, under garments, swim wear that is revealing or has messaging that depicts violence, nudity, vulgarity, or discriminatory language or graphics. 
• Swim attire with buckles, rivets, zippers, or exposed metal, and other sharp objects are not allowed on slides.

Outside Food and Beverages

• Food, drinks, and coolers are allowed in the waterpark. Glass, bottles or containers, and alcohol are not permitted. Food and beverages are not allowed in any pools or spas.

Prohibited 

• Pets are not allowed, except for working service animals. Service animals must be always with their handler and may not be in pools or in contact with the water.
• Smoking, vaping, or e-cigarettes are not allowed in or around the pool area.
• Firearms, ammunition, knives, and weapons of any kind are not allowed.
• Larger outside flotation devices including floats and rafts are not permitted. 
• Breath holding games are not permitted in any pools or attractions.

Inclement Weather

• For your safety, certain pools or attractions may need to close during severe weather, such as electrical storms, heavy rain, or high winds. If weather causes a closure every attempt will be made to reopen as soon as it is safe to do so. Pool decks and cabanas will be cleared and guests will be asked to remove their personal items and leave the waterpark area.

Ride Restrictions

• Guests with limited swimming abilities, certain body proportions, certain heights and/or weights may not be able to enjoy all attractions. All guests must meet the attractions requirements to ride.

Privacy Policy

Northgate Golden Valley, LLC, d/b/a Yogi Bear’s Jellystone Park™ Camp-Resort at Golden Valley, North Carolina (“Golden Valley”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Golden Valley website and governs data collection and usage. By using the Golden Valley website, you consent to the data practices described in this statement.

COLLECTION OF YOUR PERSONAL INFORMATION

Golden Valley collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Golden Valley also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Golden Valley. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Golden Valley for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Golden Valley website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Golden Valley public message boards, this information may be collected and used by others. Note: Golden Valley does not read any of your private online communications.

Golden Valley encourages you to review the privacy statements of websites you choose to link to from Golden Valley so that you can understand how those websites collect, use and share your information. Golden Valley is not responsible for the privacy statements or other content on websites outside of the Golden Valley and Northgate Resorts family of websites.

USE OF YOUR PERSONAL INFORMATION

Golden Valley collects and uses your personal information to operate the Golden Valley website and deliver the services you have requested. Golden Valley also uses your personally identifiable information to inform you of other products or services available from Golden Valley and its affiliates. Golden Valley may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Golden Valley does not sell, rent or lease its customer lists to third parties. Golden Valley may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Golden Valley may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Golden Valley, and they are required to maintain the confidentiality of your information.

Golden Valley does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Golden Valley keeps track of the websites and pages our customers visit within Golden Valley, in order to determine what Golden Valley services are the most popular. This data is used to deliver customized content and advertising within Golden Valley to customers whose behavior indicates that they are interested in a particular subject area.

Golden Valley websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Golden Valley or the site; (b) protect and defend the rights or property of Golden Valley; and, (c) act under exigent circumstances to protect the personal safety of users of Golden Valley, or the public.

USE OF COOKIES

The Golden Valley website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Golden Valley pages, or register with Golden Valley site or services, a cookie helps Golden Valley to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Golden Valley website, the information you previously provided can be retrieved, so you can easily use the Golden Valley features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Golden Valley services or websites you visit.

SECURITY OF YOUR PERSONAL INFORMATION

Golden Valley secures your personal information from unauthorized access, use or disclosure. Golden Valley secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

CHANGES TO THIS STATEMENT

Golden Valley will occasionally update this Statement of Privacy to reflect company and customer feedback. Golden Valley encourages you to periodically review this Statement to be informed of how Golden Valley is protecting your information.