Our seasonal dates are as follows:
Peak Season: June 3, 2022 – August 14, 2022 (Daily Activities)
Non-Peak Season (Swimming Pool Open—Daily): April 29 – June 2 & August 15 – October 30
Non-Peak Season (Water Playground Open—Weekends Only): April 29 – June 2 & August 15 – October 30
Non-Peak Season (Water Zone Closed): January 1 – April 28 & October 31 – December 31
*Themed events are April 1 – January 1, 2023. All attractions and themed events are subject to change at any time and have limited availability outside of peak season.
Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.
We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date.
For Lodging Rentals:
For Luckadoo Lodge, Richland Mounatin Retreat, Sassafras Ridge Lodge, Rippling Waters Lodge, and Laurel Cove Lodge:
The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.
Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds. *All rates, specials, policies, and terms & conditions are subject to change at any time without notice.
Northgate Golden Valley, LLC, d/b/a Yogi Bear’s Jellystone Park™ Camp-Resort at Golden Valley, North Carolina (“Golden Valley”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Golden Valley website and governs data collection and usage. By using the Golden Valley website, you consent to the data practices described in this statement.
COLLECTION OF YOUR PERSONAL INFORMATION
Golden Valley collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Golden Valley also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Golden Valley. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Golden Valley for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Golden Valley website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Golden Valley public message boards, this information may be collected and used by others. Note: Golden Valley does not read any of your private online communications.
Golden Valley encourages you to review the privacy statements of websites you choose to link to from Golden Valley so that you can understand how those websites collect, use and share your information. Golden Valley is not responsible for the privacy statements or other content on websites outside of the Golden Valley and Northgate Resorts family of websites.
USE OF YOUR PERSONAL INFORMATION
Golden Valley collects and uses your personal information to operate the Golden Valley website and deliver the services you have requested. Golden Valley also uses your personally identifiable information to inform you of other products or services available from Golden Valley and its affiliates. Golden Valley may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Golden Valley does not sell, rent or lease its customer lists to third parties. Golden Valley may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Golden Valley may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Golden Valley, and they are required to maintain the confidentiality of your information.
Golden Valley does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Golden Valley keeps track of the websites and pages our customers visit within Golden Valley, in order to determine what Golden Valley services are the most popular. This data is used to deliver customized content and advertising within Golden Valley to customers whose behavior indicates that they are interested in a particular subject area.
Golden Valley websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Golden Valley or the site; (b) protect and defend the rights or property of Golden Valley; and, (c) act under exigent circumstances to protect the personal safety of users of Golden Valley, or the public.
The Golden Valley website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Golden Valley pages, or register with Golden Valley site or services, a cookie helps Golden Valley to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Golden Valley website, the information you previously provided can be retrieved, so you can easily use the Golden Valley features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Golden Valley services or websites you visit.
SECURITY OF YOUR PERSONAL INFORMATION
Golden Valley secures your personal information from unauthorized access, use or disclosure. Golden Valley secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
CHANGES TO THIS STATEMENT
Golden Valley will occasionally update this Statement of Privacy to reflect company and customer feedback. Golden Valley encourages you to periodically review this Statement to be informed of how Golden Valley is protecting your information.