FAQ

How can we help you?

Here is a list of the most commonly asked questions! Click the question below to reveal the answer.
Please call us at 828.417.0086 with any other inquiries.

WHAT DO I NEED TO DO TO PREPARE FOR MY ARRIVAL?

Check out our handy countdown calendar for all important dates leading up to your stay.
What are your peak and non-peak season dates and does that impact what attractions are available?

Our Camp-Resort dates and availability of attractions vary throughout the season. During non-peak season, some attractions are only available during the weekends. To check availability for select attractions, visit our Guest Dashboard or our Attractions pages.

Our seasonal dates are as follows:

Open: Year-Round
Peak Season: June 11 – August 14 (Daily Activities)

Non-Peak Season (Swimming Pool Open—Daily): April 30–October 31
Non-Peak Season (Water Playground Open—Weekends Only): May 21 – June 10 & August 16 – October 31
Non-Peak Season (Water Zone Closed): January 1 – April 29 & November 1 – December 31

*Themed events are March 26 – December 31. All attractions and themed events are subject to change at any time and have limited availability outside of peak season.

CAN I TOUR THE PARK?

We are more than happy to show off our Camp-Resort but please schedule a visit in advance by giving us a call or sending us an email!

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

We recommend booking at least 6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!

When are your office hours?

Our office hours vary depending on the season! For the most up-to-date hours, visit our Guest Dashboard.
How do I reserve my stay?

You can book your stay on our website by clicking “Reserve Now” throughout the site or give us a call at (828) 417-0086!
WILL MY RESERVATION GUARANTEE A SPECIFIC CAMPSITE OR CABIN ASSIGNMENT?

We do offer you the opportunity to guarantee your favorite cabin or campsite location by paying our applicable lock-in fee. If you opt out of the lock-in fee, you are guaranteed your selected site or cabin type, but not the specific unit number.
DO YOU OFFER ANY DISCOUNTS?

We do! We offer great deals all season long! You can also follow us on Instagram and Facebook to stay up-to-date on any seasonal deals and specials we’re offering. We do not accept AAA, Good Sams Club, or any others.

Are you an active or retired service man or woman? To thank you for your service, we offer a military discount of 10% off any weekday (Sunday-Thursday) stay with promo code YOGITHANKSYOU.

*A valid ID must be presented at check-in to receive the discount. Excludes holidays (Memorial Day, Labor Day, & Columbus Day). May not be combined with other offers.

What can I use my Jellystone Park™ gift card towards?

Jellystone Park™ gift cards are applicable towards reservations only. They may not be used towards store purchases or attractions.
When is the cheapest time to book?

Visit us in the spring, fall, or winter and enjoy reduced rates! Please keep in mind, attractions are limited to weekends only during these times. Enjoy reduced rates during the week (Sunday – Thursday), all season long!
WHAT FORMS OF PAYMENT ARE ACCEPTED FOR MY RESERVATION?

We gladly accept Visa, Mastercard, Discover, and American Express.

WHAT IS YOUR CANCELLATION POLICY?

Please view our Campsite Rules & Policies and our Cabin Rules & Policies for our cancellation policy information. The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.

CAN I BRING MY OWN BOAT OR WATER CRAFT?

For safety and liability reasons, we do not allow guests to bring their own boat, canoe, kayak, stand-up paddle board, or any other type of water craft. We do offer water rentals though! You can learn all about them here.
CAN I BRING MY PET WITH ME?

Yes! Pets are allowed at our RV sites and pet-friendly cabins, but not at our playgrounds, Comfort Stations, or other buildings. They are also not permitted at tent sites. There is a two pet max per site. Pet-friendly cabins require a nightly fee. One pet is $40 and two pets are $60. Guests or visitors may not bring pets with them. If they arrive with a pet, they may not be permitted to enter the Camp-Resort. Pet owners must keep their pet leashed at all times and are responsible for noise control and clean-up. We reserve the right to remove hostile or disruptive pets from the park. You can view our pet waiver here.
WHAT ARE THE CHECK-IN/OUT TIMES?

CABINS

  • Check-in time is 4PM. We do have an early access option beginning at 11AM, but it is based on availability (must call ahead) and involves a fee based on the time of check-in.
  • Check-out time is 11AM. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the park until 6PM, subject to availability.

CAMPSITES

  • Check-in time is 3PM. We do have an early access option beginning at 11AM, but it is available only if site is vacant (i.e. nobody in the site before  you). It also involves a fee based on the time of check-in.
  • Check-out time is 1PM. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the park until 6PM. Subject to availability.

Extended access (after check-out time) does not guarantee guest will be able to stay on site until departing from the park. Extended access only guarantees access to the Camp-Resort and Camp-Resort attractions, which requires parking in overflow. Access is based on availability.

DO YOU HAVE QUIET HOURS?

We do! Quiet hours are: 10PM – 8AM, Sunday – Thursday and 11PM – 7AM, Friday – Saturday. Any guest under 18 years of age must be at their campsite or cabin during these hours, unless accompanied by an adult.
What is good camping etiquette?

If you’re a first time camper, you may have some questions on the best camping etiquette. Learn how you can be a good neighbor, stay safe during your trip, and more here.

Are fireworks allowed?

With the exception of sparklers, fireworks are not allowed in Jellystone Park™.
ARE ALCOHOLIC BEVERAGES ALLOWED?

They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.
WHERE DO I GET FIREWOOD?

We have firewood available for purchase at our Ranger Station or Registration Station. Campers are not allowed to bring their own firewood due to regulations from the NC Department of Agriculture. To preserve the beauty of our wooded Camp-Resort, please do not cut down or damage trees in any way.
WHAT IS THE SPEED LIMIT?

Because the Camp-Resort is full of active families with children and there is mountainous terrain, the speed limit throughout the Camp-Resort is 5MPH and is strongly enforced for your safety. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.
CAN I BRING MY OWN GOLF CART, MOTORIZED SCOOTER, OR ATV TO THE CAMP-RESORT?

For safety and liability reasons, guests are not permitted to bring any personal motorized vehicles, such as golf carts, into Jellystone Park™. While we do not like to be the fun police, but guests found in violation of this policy may be asked to leave without refund. For your convenience, we do offer golf cart rentals that allow accessing our Camp-Resort easy…and fun!
CAN I SMOKE AT THE PARK?

Since we are a family Camp-Resort, smoking, including vaping, of any kind is not permitted in common and indoor areas, including but not limited to the pool area, playgrounds, pavilions, and all buildings. Smoking is not permitted within 50 feet of any building entrance. Smoking is not permitted inside cabins or on cabin porches, but is permitted outside at cabin sites. Smoking is permitted at campsites, but must be confined to your designated site. Please dispose of all cigarette butts. Smoking of any substances besides tobacco and vaporizers will not be tolerated. Management reserves the right to fine violators of this policy.
Do you have Wi-Fi?

We do and it’s free to connect! The signal strength may vary throughout the Camp-Resort as we are in mountainous terrain. Service is best near the Registration Station, Scouts’ Table/Coffee Bar, and Ranger Station.
WHERE CAN I FIND INFORMATION ABOUT THEMED EVENTS AT THE PARK?

Good question! We have a jam-packed calendar of themed weeks and weekends throughout the season. You can find a list of our upcoming themed events here!
Find your home away from home
Cabins, RV Sites, Tent Sites

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🥞View the full menu via the link in our bio.

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You may be seeing some leaves 🍁🍂 changing in your neck of the woods (see what we did there?)

Find out when the fall foliage will peak where you live via the link in our bio. 🗺

#fallfoliage #fall #leafpeeping #leaves #leaf #fallcolors #fallvibes #fallfun #jellystonepark #jellystonegoldenvalley #northcarolina
...

With Veterans Day coming up this fall, we want to thank all of our heroes for their service. Veterans, enjoy a fall getaway, November 12-14, and take 50% OFF your stay!

🇺🇸PROMO CODE: HERO🇺🇸

Book your stay today via the link in bio.

#veteransday #veterans #hero #americanhero #thankyou #fall #fallcamping #weekendgetaway #jellystonepark #jellystonegoldenvalley #northcarolina
...

The first day of fall is only 2 weeks away, but here at Jellystone Park™, we're already getting started on the fall fun! 🍂 ⁠

Read our latest blog to see why fall camping is a must for you and your family. Link in bio!

#newontheblog #fallcamping #fall #fallfun #autumn #blog #newblogpost #jellystonepark #jellystonegoldenvalley #northcarolina
...

It’s been a busy, but amazing summer, campers! We hope everyone is able to relax, take in some gorgeous views, or spend some quality time with family and friends today.

Happy Labor Day!

#rest #relaxation #vacation #familytime #laborday #holiday #holidaybreak #summer #timeoff #jellystonepark #jellystonegoldenvalley #northcarolina
...

The long holiday weekend is here! Have a relaxing and safe Labor Day weekend, campers!

#laborday #labordayweekend #holidayweekend #longweekend #relax #unwind #camping #glamping #familyvacation #familytime #jellystonepark #jellystonegoldenvalley #northcarolina
...

Staying with us this weekend? Participate in our Best Vacation Ever Photo Contest for a chance to win big! CONTEST ENDS ON LABOR DAY!⁠

To enter: ⁠

📷 Take a photo having your BEST VACATION EVER at our park.⁠
📲 Post your photo with @jellystonegoldenvalley #jellystonegoldenvalley and #bestvacationever OR share on our Facebook page.⁠

Next week, we’ll pick our top 5 favorite photos which we’ll then post on Facebook for everyone to vote on their favorite featured photo!⁠
Get the MOST LIKED photo and win a $250 camp credit to our Camp-Resort, as well as a $100 e-gift card to @Rumpl.⁠

#photocontest #photography #potd #giveaway #contest #vacationphotos
...

It's #NationalDogDay!

We PAWS-itively love our 4-legged campers and have pet-friendly cabins and campsites as well as a Bark Park for them to play in! 🐾

Celebrate your furry friend and bring them along on your fall camping trip 🍁🍂— book today! Woof!

#dogsofinstagram #dogsandcoffee #puppiesofinstagram #puppylove #doglife #doglover #furryfriends #fall #fallcamping #campingwithdogs #jellystonepark #jellystonegoldenvalley #northcarolina
...

Whether you’re planning your end of summer camping trip or looking forward to a fall camping getaway, there’s no better time than the present to review steps on how to be the best camper during your vacation.

Read our guide to camping etiquette via the link in bio!

#campingetiquette #camping #camping101 #campinglife #campinghacks #newblogpost #newontheblog #blog #blogger #jellystonepark #jellystonegoldenvalley #northcarolina
...

From beautiful scenery 🍂🍁and cozy campfires🔥, to spook-tacular Halloween fun👻, fall camping at Golden Valley is the place to be come the new season.

Have you started planning your fall weekend getaway yet? These weekends are very popular so don’t delay - start getting your pumpkins in a row 🎃🎃🎃today!

Link in bio.

#fall #fallcamping #fallvibes #camping #glamping #autumn #halloween #foliage #fallfoliage #pumpkinpatch #jellystonepark #jellystonegoldenvalley #northcarolina
...

We could all use one more summer escape. Book with promo code FAREWELL21 to save on your last hurrah of summer. Expires Monday!

Click the link in our bio to learn more.

📷@disneywithwhitney

#deal #limitedtimeoffer #vacation #savings #summer #summertime #endofsummer #jellystonepark #jellystonegoldenvalley #northcarolina
...

Brunch 7 days a week?? Yes, please.

From pancakes with all the fixings, to mouth-watering Chicken & Waffles, Scouts’ Table has a full menu of delicious brunch offerings! Psst…and they’re open to the public, not just guests of Jellystone Park™!

🥞View the full menu via the link in our bio.

#brunch #bruncheveryday #chickenandwaffles #pancakes #brunchtime #brunching #yum #yummy #delicious #jellystonegoldenvalley #scoutstable
...

Did you know - the perfect family vacation can exist outside of the weekend? From enjoying fun attractions, to lower rates and fewer crowds, there are tons of perks to creating memories during the week. Read our latest blog to learn more. Link in bio.

#newontheblog #blog #blogger #weekdayvacation #weekdayvibes #vacationmode #familyvacation #familytime #familytravel #jellystonepark #jellystonegoldenvalley #northcarolina
...